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An AI experience representing an eligible business inside ChatGPT. Customers can choose a separate, clearly labeled conversation to explore its offerings using information the business supplies.

It runs within ChatGPT through Business Hub, rather than as a chat widget on your website. This package manages that supported experience; it does not include a custom software agent or a website chatbot.

You need a ChatGPT account to manage the business. OpenAI says an Ads account or ChatGPT Enterprise agreement is not required to claim an eligible business. Its documentation does not fully specify paid-plan requirements for every agent feature; we confirm the access available to your account during onboarding.

Your business retains its business account and administrative control. You authorize Grailstar through the access options available in Business Hub, using our own accounts. OpenAI controls platform eligibility, reviews, and availability. Please keep passwords and personal claim invitations private.

Yes. We manage preparation, configuration, testing, and launch support. Your authorized representative must complete required identity and business verification and grant access. Workspace rules may limit agency invitations; we work through the supported options or OpenAI Support.

We prepare accurate business and policy information and, where applicable, connect a supported Shopify catalog or product feed. Feed details must meet OpenAI’s specification and commerce policies. Connecting a feed does not itself publish an agent or guarantee product recommendations.

Regular quality checks, updates to supplied business knowledge, and up to two substantive rounds of response and product recommendation improvements each month. We retest realistic questions against current product details and policies.

One monthly report covering our tests, updates, recommendations, and available aggregated Business Hub insights such as mentions, website clicks, and discovery topics. Some metrics require activity thresholds or may be unavailable. These are not a complete sales-attribution report. We do not receive private customer prompts or agent chat transcripts.

The current Business Hub agent cannot complete purchases, make bookings, or look up customer orders. It can explain offerings and link to your website, where customers take those steps. A separate ChatGPT plugin does not add its capabilities to the Business Agent chat.

No. Business Hub management and paid advertising are separate services. Sponsored agents are configured in eligible Ads Manager accounts; Business Hub and Ads Manager settings do not currently sync. Our $500 monthly management fee excludes ad management and advertising spend.

There is no guaranteed ranking or visibility boost. ChatGPT makes independent recommendations. Claiming a profile, connecting a catalog, publishing an agent, or buying ads does not give your business control over those answers.

The service has a three-month minimum commitment. When the engagement ends under your agreed terms, Grailstar stops ongoing maintenance and optimization and hands over the current configuration notes. You retain administrative control and can revoke our access. Continued platform access is subject to OpenAI’s rules; ending our service does not delete your business profile.